Create a list of unwanted callers and the system will reject calls from these individuals or companies.

Transfer calls to another extension or an outside number without notice to transferee. See. Attended transfer vs blind transfer.

Call Detail Records is the equivalent of a call history. Your business calls available at your fingertips. Our advanced CDR gives you reports on all your company calls, whether its inbound, outbound or per extension. As well as filter calls by destination, source, length or other available parameters.

Password protected Live monitoring of incoming or outgoing phone calls placed by your extensions even extensions not located in your office, such as remote works, with ease. Most companies prefer to monitor live calls for quality assurance and training purposes.

Retrieve Parked calls from the parking lot with just one touch on your phone button.

Park active call with just one touch on your phone button. Call parking is a useful feature for phone calls which need to be waiting for a busy extension until the user becomes available to retrieve the call.

Manage incoming calls by using call queuing. When you have a huge spike of incoming calls, you can professionally hold callers while a representative becomes available by using the call center queue feature based on different strategies, such as round robin, sequentially and many other useful strategies for your call center.

Record all calls in your company. Telcog will store these recorded calls for you on our cloud for listening where you can download by logging into your Telcog dashboard. Please note, If you intend to use recorded calls in the court of law. Proper notice must be given or permission obtained for recording the calls. See call recording laws. Telcog holds all recordings up to 1 month at a time and longer upon request

Easily forward your incoming calls to another extension or to external numbers. Call forwarding also allows to do it in a global mode which allows forwarding of overall company calls to outside phone numbers on a global level before it even reaches low system level features.

Retrieve Parked calls from the parking lot with just one touch on your phone button.

Route inbound calls to your desired destination, such as your call routing may be completely customized based on the time of the day, time or any specific advanced condition that you would like to specify.  Your Telcog account is easy to manage yet offers very flexible routing options.

Send active call to internal extension or to an external number by the press of a button.

911 emergency-calling system that automatically associates a physical address with the calling party’s telephone number.

Sharing lines between phones allows employees near each other to barge-into live calls without transferring the call to each. Lines are easily shared during the call.

Make and receive calls from another extension as if it is your extension.

A feature that is used to identify your phone call number and name.

Block unwanted callers via their phone number.

Protocol conversion is for advanced users which may require a Telcog dedicated server instance to be used with different telecommunications protocols. For that reason our server allows live protocol conversion.

Retrieve an inbound call that is ringing on another extension by dialling a feature code combination.

Consolidate Office locations under 1 cloud phone system which allows management of remote extensions from one easy to use portal. You may have one office or multiple offices in different geographic locations and times zones. Use our operator panel to interact with live calls and track employee performance even in remote offices in real time.

Route calls based on caller’s phone number. This is an advanced feature which can allow you to route specific callers based on their caller ID to different departments or people.

Send and receive messages or images from any phone number in your organization.  From your desktop or smartphone using our texting platform.

Merge 3 or more calls calls into one conversation by utilizing the conference button on your desk phone or softphone.

This feature allows phone users to automatically reject all incoming calls.

Create a dedicated conference bridge that can be accessed inside and outside of your organization by calling into your conference line. A professional conferencing system which allows administrators to create secure user passwords as well as manage the whole conference experience with our user friendly conference room manager.

You may also integrate our state of the art cloud based PBX system with other databases for custom telephony integrations. Our system is flexible enough to allow such CTI possibilities by using our Cloud PBX API.

Send and receive fax online through an easy to access web portal.

Page certain or mulitple extension in your organization.

Rings mulitple extensions at the same time also called departmental extensions.