An auto receptionist empowers your company to professionally greet callers and interact with callers. As well as providing a logical menu for your company to properly route calls to your employees or departments. Automated attendants or IVRs are very popular and can be a great tool for caller and telephony interactions beyond the typical sales press 1 and for support press 2 scenarios. For that reason, our IVR not only allows custom menus to be created on the fly, but also allows to create unlimited nested menus and unlimited IVRs for your advanced routing needs. Callers will be greeted by a recording and they can either press the extension directly or press the corresponding number on their phone to ring a certain department
Create a list of unwanted callers and the system will reject calls from these individuals or companies.
Transfer calls to another extension or an outside number without notice to transferee. See. Attended transfer vs blind transfer.
Call Detail Records is the equivalent of a call history. Your business calls available at your fingertips. Our advanced CDR gives you reports on all your company calls, whether its inbound, outbound or per extension. As well as filter calls by destination, source, length or other available parameters.
Password protected Live monitoring of incoming or outgoing phone calls placed by your extensions even extensions not located in your office, such as remote works, with ease. Most companies prefer to monitor live calls for quality assurance and training purposes.
Retrieve Parked calls from the parking lot with just one touch on your phone button.
Park active call with just one touch on your phone button. Call parking is a useful feature for phone calls which need to be waiting for a busy extension until the user becomes available to retrieve the call.
Manage incoming calls by using call queuing. When you have a huge spike of incoming calls, you can professionally hold callers while a representative becomes available by using the call center queue feature based on different strategies, such as round robin, sequentially and many other useful strategies for your call center.
Record all calls in your company. Telcog will store these recorded calls for you on our cloud for listening where you can download by logging into your Telcog dashboard. Please note, If you intend to use recorded calls in the court of law. Proper notice must be given or permission obtained for recording the calls. See call recording laws. Telcog holds all recordings up to 1 month at a time and longer upon request
Easily forward your incoming calls to another extension or to external numbers. Call forwarding also allows to do it in a global mode which allows forwarding of overall company calls to outside phone numbers on a global level before it even reaches low system level features.
Retrieve Parked calls from the parking lot with just one touch on your phone button.
Route inbound calls to your desired destination, such as your call routing may be completely customized based on the time of the day, time or any specific advanced condition that you would like to specify. Your Telcog account is easy to manage yet offers very flexible routing options.
Send active call to internal extension or to an external number by the press of a button.
911 emergency-calling system that automatically associates a physical address with the calling party’s telephone number.
Sharing lines between phones allows employees near each other to barge-into live calls without transferring the call to each. Lines are easily shared during the call.
Make and receive calls from another extension as if it is your extension.
The feature allows the user to switch between callers while not losing an already active call by using a second line appearance.
A feature that is used to identify your phone call number and name.
Block unwanted callers via their phone number.
Protocol conversion is for advanced users which may require a Telcog dedicated server instance to be used with different telecommunications protocols. For that reason our server allows live protocol conversion.
Retrieve an inbound call that is ringing on another extension by dialling a feature code combination.
Consolidate Office locations under 1 cloud phone system which allows management of remote extensions from one easy to use portal. You may have one office or multiple offices in different geographic locations and times zones. Use our operator panel to interact with live calls and track employee performance even in remote offices in real time.
Route calls based on caller’s phone number. This is an advanced feature which can allow you to route specific callers based on their caller ID to different departments or people.
Send and receive messages or images from any phone number in your organization. From your desktop or smartphone using our texting platform.
Merge 3 or more calls calls into one conversation by utilizing the conference button on your desk phone or softphone.
This feature allows phone users to automatically reject all incoming calls.
Create a dedicated conference bridge that can be accessed inside and outside of your organization by calling into your conference line. A professional conferencing system which allows administrators to create secure user passwords as well as manage the whole conference experience with our user friendly conference room manager.
You may also integrate our state of the art cloud based PBX system with other databases for custom telephony integrations. Our system is flexible enough to allow such CTI possibilities by using our Cloud PBX API.
Send and receive fax online through an easy to access web portal.
Page certain or mulitple extension in your organization.
Rings mulitple extensions at the same time also called departmental extensions.
Locate a person extension within the organisation by dialing the first few letters of his last or first name. Or using your extension log to contact the correct department.
Assign a unique phone ring for each dept or each route that you would like to ring distinctively so you know the call is from a specific number or even based on a specific incoming caller ID. I.e. The marketing calls can ring distinctively when you have a customer trying to buy.
Phone button light indicator for unread messages.
A stutter dialtone whenever there is a voicemail on a specific extension to notify the user of an unheard voicemail.
Integrate the convenience of email with your buesiness’s phone system. Send voicemails as attached audio files to you and your employees’ email address(es).
Create ring Group voicemail box and receive voicemails to ring groups email.
Your company directory listing within the Cloud allows interaction with extensions and users on the fly.
Setup Call agents for both your office and teleworkers.
Our system already comes with default music on hold. Feel free to upload your on hold music or let us a record a professional advertising on hold for your company. When your callers are on hold they will hear music mixed with information about your company.
While by default we have a ring tone during the call transfer hold time. You may configure your system to play music or any custom announcement during transferring calls. Feel free to upload your unique transfer music or let us configure it for you.
Music files can be uploaded in wav or mp3 format. Voicemail to email, IVR greetings, Music on hold system use a flexible MP3 based system for practicality.
Receive fax to your email. Save paper and go efax!
Also known as Hunt group, configure multiple phones to ring at the same time or in sequence.
Business SMS allows you and your users to send and receive business sms in a chat format from our portal. Business MMS allows for users to send or receive images from any number on our services. Additionally, business sms service is packed with great features such as Bulk SMS for group notifications, Marketing, appoint reminders and much more. Take advantage of this great feature by using your same business number to communicate with your clients on a secure and private sms portal. Retain customer numbers when they text you on your business number, reply like a regular phone sms from your Telcog IOS & Android app. Integrate our SMS / MMS API into your applications and send smart notifications either via chat or from your own software.